Archive for March 2008

The 21st Century Trainer

If trainers are change agents for organizations, they must first focus on change in training teams and individually.  Training organizations must continually articulate their vision for the actual training function.  This vision should include informational and communications infrastructure, proposed and predicted changes, and continuous focus on just-in-time, just-enough (JITJE) learning.

Trainers, which will be in ever-growing demand in the future, need to begin now balancing (not juggling!) their priorities.  If you have a God first, family second, and work third priority list, or if you have a work first, everything else second priority list, or any other personal priority list, getting those priorities in order and balanced NOW is your actual priority.  Otherwise we might feel like frogs being boiled about a decade from now when we’re in high, high demand.

The 21st century trainer will be one of the most exciting roles and I for one can not wait to see what happens in our industry in the next few years and decades.

Change Agent: The Trainer??

YES! The trainer is positioned to drive competitive advantage for their company/organization by providing targeted, QUICK, and compelling training. According to Peter Senge, the only sustainable source of competitive advantage is an organization’s ability to learn faster than their competition. If it is learning that is needed — training has the answer!

There are several factors that impact an organization’s rate of change, like: changing technology, knowledge explosion, rapid product obsolescence, the changing nature of the workforce, quality of work life, and business process redesign. Unfortunately, the other side of the equation holds those forces that resist change: threats to power and influence, fear of the unknown, sunken costs, economic forces, resource limitations, and organizational structure.

When change is necessary, we must work to first unfreeze this balance between driving forces and resisting forces, then quickly make the move (change!), and then reset the scales so equilibrium is again attained, but now we’ve moved further along toward our goal. It is at this stage when new skills are assimilated into the way work is done.

Trainers also act as a business partner when they work WITH clients to improve workplace performance, instead of just working FOR them. As a partner, trainers can bring so much more to the table — knowledge of workplace demographics and culture and, of course, all their actual knowledge about training.

Trainers are the true change agent of the current age!

Training Administration

From a pure “glamour” perspective, training administration doesn’t receive a lot of props … but administrative support of training delivery is crucial to training success!!  I have a strong team of training administrators that work behind the scenes helping my training initiatives by making them easy to access, providing registration procedures, printing both instructor and participant guides, securing training facilities (locations, rooms), and even preparing equipment that’s needed.

In addition to the support offered prior to a training event, training administrators also help manage the budgets and when training events are over, they begin focusing on their support for the evaluation of training.

Training administrators often follow a checklist to manage the level of details necessary for success.

Training Proposals

When new training is needed, a training proposal describes the work to be done — it is a call to action.  The sole purpose of a traiing proposal is to persuade decision makers of the need for training, the need for action, and thus the expected response to a training proposal is the “go ahead.”

Training proposals explain:

  • goals
  • ideas
  • plans
  • challenges
  • solutions
  • benefits

Most training proposals should include an Executive Summary  plus a combination of components deemed necessary to persuade the decision makers; components such as the challenge for which the training will be developed, the learning objectives (important!), a development and delivery schedule, and a cost-benefit analysis.

A training proposal document must be concise, clear, and compelling.

Mediated Instruction

One of my favorite topics in the training industry is technology and how we incorporate newer technology into our existing training methods or use it to create alternate training methods.  The term often used to describe alternate training methods is mediated instruction which would include self-paced learning, like reading and responding to this blog!  Mediated instruction also includes complementary training methods — those that complement live instruction which we discussed in the previous blog and podcast.  A key benefit to mediated instruction is that it let’s learners take charge of their learning.  Referring back to our podcast covering adult learning, the connection can easily be made showing that mediated learning fits well with how adults learn.

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